For City Council Meeting February 10, 2026
TO: Honorable Mayor and City Council
APPROVAL: Tanya Williams, City Manager
FROM: Shama P. Curian, Director of Human Resources & Risk Management
Title
Request City Council to: (1) Approve a Professional Services Agreement With George Hills Company for General Liability Claims Administration in an Amount Not-to-Exceed $253,503.25 for Three Years; and (2) Authorize the City Manager to Execute All Related Documents.
(ACTION)
Body
RECOMMENDED
Staff recommends that the City Council:
1) Approve the Professional Services Agreement with George Hills Company for General Liability Claims Administration in the amount not-to-exceed $253,503.25 for three years, with two one-year extension options for a total of five years; and
2) Authorize the City Manager to execute all related documents.
BACKGROUND
The City of Rialto is a member of PRISM, which operates under the guidelines of a Joint Powers Authority to self-fund the general liability insurance program. The City’s self-insured retention (“SIR”) is $500,000 and contracts with a Third-Party Administrator (“TPA”) for the daily general liability claims adjusting services. The role of the TPA is to provide overall program administration of the general liability claims, including the setting of and monitoring reserves, subrogation recovery services, comprehensive investigations, correspondence with claimants, litigation management, and negotiation and preparation of settlement payments.
ANALYSIS/DISCUSSION
On October 16, 2025, the City released a Request For Proposals (“RFP”) to three vendors and published the Notice Inviting Proposals on the City of Rialto’s PlanetBids website. The deadline for receipt of proposals closed on November 7, 2025, and five proposals were received in response to the RFP from the following firms (listed in alphabetical order):
• AdminSure, Inc.
• American Claims Management, Inc.
• Carl Warren & Company
• Custard Insurance Adjusters, Inc.
• George Hills Company, Inc.
An evaluation panel consisting of employees from the Police Department, Fire Department, Public Works Services Department, and Human Resources and Risk Management Department assessed the five responsive proposals based on the following criteria:
• Qualifications of the company and key personnel
• The company’s service delivery philosophy and approach
• Experience working with similar-sized government agencies
• Demonstrated ability to successfully deliver on the needs identified in the RFP
• Sufficient resources to provide the requested professional services in the timeframe required
The written proposals were evaluated separately and resulted in George Hills Company having the top overall proposal. The committee selected George Hills Company due to its extensive experience as a TPA managing general, automobile, and property liability claims. Additionally, George Hills Company is the City’s current TPA, which provides continuity in claims management processes and ensures consistency in handling liability exposures.
As such, staff is recommending authorization to enter into a contract with George Hills Company, Inc. for $253,503.25 with a contract term of 3 years, with the option for 2 one-year extensions, subject to the approval of the City Manager. A copy of the proposed agreement with George Hills Company, Inc. is included as Attachment 1, and the conflict disclosure form is included as Attachment 2.
ENVIRONMENTAL IMPACT
This request is not a Project as defined by Section 15378 of the California Environmental Quality Act (CEQA) Guidelines. A “Project” means the whole of an action, which has a potential for resulting in either a direct physical change in the environment, or a reasonably foreseeable indirect physical change in the environment. Pursuant to Section 15378 (b) (5) a project does not include organizational or administrative activities of governments that will not result in direct or indirect physical changes in the environment.
GENERAL PLAN CONSISTENCY
This action is consistent with Guiding Principle 3A in the General Plan:
“Our City government will lead by example, and will operate in an open, transparent, and responsible manner that meets the needs of the citizens and is a good place to do business.”
LEGAL REVIEW:
The City Attorney has reviewed this staff report and approved the agreement as to form.
FINANCIAL IMPACT:
Operating Budget Impact
The annual cost of services provided by George Hills will be $80,500.00 with a 5% CPI escalator for each of the following years.
Capital Budget Impact:
This action has no impact on the Capital Budget.