For the Economic Development Committee [April 24, 2025]
TO: Honorable Economic Development Committee Members
APPROVAL: Colby Cataldi, Director of Community Development
FROM: Jay Garcia, Chief Building Official
Title
New Enterprise Permitting and Licensing System - Rialto’s Online Permit Center
Body
DISCUSSION
Rialto is launching a new Online Permitting Center which includes a comprehensive software that enables residents and businesses to streamline the processing of permits and businesses licenses. Various business process workflows are reengineered to enhance the ability of city departments to work cohesively together to produce a unified system to process customer permits and licenses efficiently. The system will enhance transparency and communication between staff and the customer.
Customers will have their own secured accounts and be able to create permits, apply for licenses, upload documents, check status updates, store records and make secure payments. Real-time data will be visible to the customer so they canf ollow-up on their project as they see fit.
RECOMMENDATION
Play informational video for an overview of the system’s navigation and functionality.