For City Council Meeting February 10, 2026
TO: Honorable Mayor and City Council
APPROVAL: Tanya Williams, City Manager
FROM: Shama P. Curian, Director of Human Resources & Risk Management
Title
Request City Council to: (1) Approve a Professional Services Agreement With George Hills Company for General Liability Claims Administration in an Amount Not-to-Exceed $253,503.25 for Three Years; and (2) Authorize the City Manager to Execute All Related Documents.
(ACTION)
Body
RECOMMENDED
Staff recommends that the City Council:
1) Approve the Professional Services Agreement with George Hills Company for General Liability Claims Administration in the amount not-to-exceed $253,503.25 for three years, with two one-year extension options for a total of five years; and
2) Authorize the City Manager to execute all related documents.
BACKGROUND
The City of Rialto is a member of PRISM, which operates under the guidelines of a Joint Powers Authority to self-fund the general liability insurance program. The City's self-insured retention ("SIR") is $500,000 and contracts with a Third-Party Administrator ("TPA") for the daily general liability claims adjusting services. The role of the TPA is to provide overall program administration of the general liability claims, including the setting of and monitoring reserves, subrogation recovery services, comprehensive investigations, correspondence with claimants, litigation management, and negotiation and preparation of settlement payments.
ANALYSIS/DISCUSSION
On October 16, 2025, the City released a Request For Proposals ("RFP") to three vendors and published the Notice Inviting Proposals on the City of Rialto's PlanetBids website. The deadline for receipt of proposals closed on November 7, 2025, and five proposals were received in response to the RFP from the following firms (listed in alphabetical order):
* AdminSure, Inc.
* American Claims Management, Inc.
* Carl Warren & Company
* Custard Insurance Adjusters, Inc.
* Georg...
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