For Utilities Commission Meeting [January 15, 2019]
TO: Honorable Chairperson and Commission
APPROVAL: Thomas J. Crowley, P.E., Utilities Manager
FROM: Susanne Wilcox, Administrative Analyst
Title
Receive and File a Program Update on the Service Line Warranty Program.
(RECEIVE AND FILE)
Body
BACKGROUND:
Section 3.8 of the Concession Agreement requires Rialto Water Services (RWS) to offer utility customers the opportunity to purchase one or more water and sewer line protection programs.
At the April 17, 2018 Utilities Commission meeting staff presented a program offered by Utility Service Partners (USP) in partnership with the National League of Cities for consideration with a request to recommend the program for Council approval. The City Council approved participation in the program on April 24, 2018.
ANALYSIS/DISCUSSION:
The following membership counts have been reported as of November 14, 2018.
* 176 residents enrolled in 335 policies,
o 168 active external water line policies,
o 154 active external sewer line policies, and
o 13 active in-home plumbing and drainage policies.
USP is now launching the Winter 2019 campaign. Included as Attachment 1 is a copy of the promotional mailers that will be sent out for the next campaign. Please note the following for the mailer layout:
* Page 1 of the attachment is the outer envelope that all the letters are mailed in
* Pages 2-5 is the "Initial Offer Letter" (front and back) for residents that have not received any letters from us for the past 6 months, the acceptance form and an insert that will be included.
* Pages 6-9 is the initial offer letter (front and back) for residents that have received a letter from us within the last 6 months, acceptance form and insert.
* Pages 10-13 are the reminder offer letter (front and back) for all residents, acceptance form and insert.
As of December 13, 2018, the "Initial Offer Letter" (pages 2-5 of the attached) will be shipped to the Post Office on Janu...
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