For City Council Meeting [September 10, 2019]
TO: Honorable Mayor and City Council
APPROVAL: Rod Foster, City Administrator
FROM: Sean Grayson, Acting Public Works Director
Title
Request City Council to Approve the Issuance of a Purchase Order to Avaya, Inc. for Telephone Switching Post Warranty Maintenance Service and General Repairs in the Total Amount of $30,000 for the 2019/2020 Fiscal Year.
Body
BACKGROUND
In 1997, the City of Rialto and Avaya Inc. entered into a contract for maintenance and service on the switches, hubs, routers and software for the City's telephone system. The contract was originally set for a 48-month period. In 2001, Council approved a Master Agreement with Avaya. A copy of the Master Agreement has been included as Attachment 1.
The warranty for the City's phone system expired in 2002. Since then, the City has utilized Avaya's post warranty service to ensure any necessary repair assistance is available for the programming software in use for the telephone switching service and for the switches, hubs and routers utilized in the City's system.
ANALYSIS/DISCUSSION
Since August 6, 2002, Purchase Orders have been issued for the telephone switching post warranty maintenance service and general repairs. Costs for FY20 Fiscal Year are expected to remain at the FY19 levels. Actual costs expended are included in the table below and are based upon telephone switching post warranty maintenance service and general repairs with differences predominately as a result of a varying level of repairs needed to maintain the system operation.
The City's Information Technology/Purchasing Division continues to develop a Request for Proposals (RFP) for a Voice Over Internet Protocol (VOIP) system to replace the aging existing landline system which may reduce service and repairs expenses for the legacy system in future year. This is separate from but complementary to the IT equipment and switch replacement requested in a separate action on Se...
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